STRATEGIC SERVICE DESIGNER Fabienne van Leiden
About Me

I am Fabienne,

I am Fabienne van Leiden, service designer and strategist. I want to use the power of a creatieve and design approach to help facing the increasingly more complex challenges we face nowadays. Whether this is a multi-stakeholder business challenge or a more societal challenge, I aim to add a creative and human centered perspective to work on valuable, original and beautiful solutions.

I design solutions with a poetic touch, which engage and inspire people to take on action. Empower and encourage to find personal and valuable solutions themselves. In my processes I combine my eagerness to learn with a human centered and iterative design process.

I truly believe in service design and servitization are a great starting point to create solutions for a better future. By shifting from product to a service perspective, organizations are encouraged to keep their customers close and have to invest in the longevity of their products and relations. Which could result in a more focussed business and leaving room to invest in other (sustainable and societal) areas.

Contact me

Vision

on Design and Society

Creativity to me, is about making connections resulting in new ideas, insights or initiatives and I love doing this in every way. In my profession as service designer and strategist, but also by connecting people and partners. I am always full of ideas and I trust the creative process to come to these new ideas.

I thrive in complexity and I love to dive into a (strategic) puzzle. I am curious to learn and experience more to broaden my horizon and integrate new views into my personal perspective.

To come up with a solution, idea or concept is one thing, but I also take the initiative to realize the idea. In which I translate my creative ideas to concrete actions. Whether this means making prototype, defining the first actions (quick wins), build a strategic plan or find the necessary IT or partners. I don’t mind taking the initiative to help realizing the ideas and concepts I believe in.

I am reliable, which I consider to be very important both professionally and in my private life. I am transparant and honest. My promises and processes are realistic, and if I am not able to meet a deadline. I am also solution oriented and not easily defeated, if one way does not work, I will always try at least 3 other ways. Regularly considering completely out-of-the-box solutions, to capture at least the essence of what I promised to create.

And, I love to cook! Explore new recipes and ingredients to create unique dishes and experiences and share this with friends, family and colleagues 😉

"It was a pleasure to have Fabienne work on a project for Scottish Ballet. Fabienne was very professional throughout and had a high level of enthusiasm and creativity. Her communication and organisation skills were excellent as was her capacity to adapt to an ever changing environment. I wish her every success for her future career."

- Charlotte Gross, Director of Marketing

"Fabienne tunes in to opportunities where she design for special moments and experiences, from A-Z. And when the project gives her lemons, you can always be confident that she will turn them into the best tasting lemonade!"

- Assessment Panel Master Graduation

"Fabienne exceeds all expectations. The process she follows is thorough and she sticks to it. The outcome – the concepts – are not only creatively interesting but also pragmatic and to the point. What can I advice someone who is so independent, skilled and talented? Who really adds value to the team and the project? Well, for someone like her there is only one advice possible: keep challenging yourself."

- Robin Kemme, Creative Director

"I can testify that Fabienne conducted a very useful and interesting creative workshop for Vittoria’s top and marketing management. Most striking was besides her systematic way of working through a complex program she was clearly comfortable with our multi cultural, Italy Dutch corporate culture. I fully endorse her as a valuable and always initiative taking consultant who will find many fans on her no doubt positive journey in the world. "

- Rudie Champagne, President & CEO

Want to talk?

Contact Me

I am currently employed as innovation strategist at BZTRS agency. A retail consultancy agency located in Eindhoven.

Do you want to discuss poetic design, service design or inspiration in general? Please contact me through any of the following channels or leave a comment on one of the blogpost. I will try to contact you as soon as possible.

Tel. +31653235884
E-mail: info@fabiennevanleiden.nl

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Let's

Inspire

Together